What is the refund policy?

For online course sales, a refund may be requested within 7 days of the purchase date if the materials have not been accessed. It is at the discretion of the Company whether a refund is provided. Special prices (such as coupon discounts or bundle purchases) will not be refunded. A credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Purchases made without a coupon code will not be granted a post-dated discount. A refund will not be granted for the purposes of repurchasing with a coupon code.

For Instructor-led training classes, Live Workshops or Coaching, a refund may be requested only within 3 days of the training start date. As an alternative to a refund, a class maybe rescheduled to another date or another class of equivalent value at no cost. It is at the discretion of the Company whether a refund is provided. A payment processor fee will be deducted from the refund amount. The payment processor fee is out of our control and is applied by our payment processor on refunds.

For Salesforce Voucher + Bundle products, a refund will not be granted if the Salesforce voucher code has been provided. Once the voucher code has been sent the sale is final and cannot be refunded.

For Early Access products, a refund will not be provided as they are priced at a discount on an ‘as described‘ and ‘not complete‘ basis.