Exam Freezing

Exam Freezing during submission can sometimes occur. We suggest the following to troubleshoot:

  1. Check Browser and Internet Connection
    • Ensure you are using an updated browser (e.g., Chrome, Firefox, Edge). Older browsers may struggle with modern interfaces.
    • Verify a stable internet connection. A weak or intermittent connection can cause freezing.
  2. Clear Browser Cache
    • Clear the browser cache to remove corrupted files or conflicts.
    • Check for any stored cookies that might be interfering with the save process.
  3. Inspect System Resources
    • Ensure sufficient RAM and CPU are available. Close unnecessary programs or tabs that could be consuming resources.
    • Restart your computer before the exam to free up memory.
  4. Avoid Multi-Tab Usage
    • Opening multiple tabs or instances of the exam can cause synchronization issues during saving. Stick to one tab.
  5. Check Network Timeouts
    • Long exams may exceed session timeouts. Check you have a stable internet connection and no browser errors
  6. Try a Different Device or Browser
    • If the issue persists, attempt to save the exam on a different device or browser to isolate the problem.
  7. Contact Support
    • If none of these steps resolve the issue, document the problem (screenshots, error messages) and contact the platform’s technical support for assistance.
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